Customer Service Advisor - Night Shift - Coventry based

Mountain Warehouse
15 Jan 2019
23 Jan 2019
Contract Type
Full Time
OverviewReporting into the Customer Service Team Leader we are looking for Customer Service Advisor fluent in English to join the team based in our new Shared Service Centre

This position is full time permanent.

Our customer service working hours are:

Day Shift Operating Hours: 6.30am – 10pm Monday – Friday, Saturday and Sunday 9am – 5.30pm on a shift rota

Night Shift Operating Hours: 10.00pm – 6.30am Sunday – Thursday

What you'll be doingProvide fast and friendly help for our customers, at all points in the customer journey – before, during and after purchase, be it online or in store. Our aim is make contact and communication with us as easy and smooth as possible for our customers.Our customers contact us via telephone, email, live chat and good-old-fashioned letter, regardless of the contact channel, we always seek to get the right response, first-time, for each and every customer.Efficient, pro-active communicators, constantly liaising with our warehouse team, our couriers, our stores and the wider business, to deliver the very best customer service.Take pride in our work and work together as a team to serve our customers and support our fast growing, quick paced business.We would love to meet someone withExperience in a customer-facing role – in retail, call centre or similarFluent in EnglishStrong written skills - good tone, concise, accurate spelling and grammarConfident, friendly telephone mannerBasic IT Skills – Outlook, Word, Excel, Internet BrowsersExperience in any eCommerce customer service – website, Amazon, eBayOutgoing, friendly, ‘people person’Passionate about and take pride in providing the very best customer serviceEnjoy working in a fast-paced environment, can think on your feet and able to multitaskGet stuck in, solve problems and have a can-do attitudeRemain calm in difficult situations and love working as part of a teamWhat's in it for you?Competitive salary and benefits packageHoliday allowance50% staff discount & 25% for family and friendsPension scheme
About Us
At Mountain Warehouse we have been developing the very best outdoor gear for all the family since 1997.Unlike other outdoor retailers, we don’t carry lots of different brands. In fact, almost all the products we sell through our stores and website are exclusive to Mountain Warehouse – you won’t find them anywhere else.Why do we do this? Well, by designing our own top quality products and having them made to our exacting standards, we can cut out the middleman. So that means you get the exact same quality, but at significantly lower prices than you’ll find at other shops.We have well located and well stocked stores where you and your family can get straightforward advice from our knowledgeable, friendly staff. In most of our stores you can even bring your dog in too! Everything we do is focused on serving our growing group of customers who like what we have to offer: the best gear, the best service and the best prices.We would love it if you joined them.
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