Weekend Call Centre / Customer Service Agents - £11 per hour

Recruiter
Groomfield Recruitment Ltd
Location
Tamworth
Salary
£11/annum
Posted
13 Jan 2019
Closes
31 Jan 2019
Contract Type
Full Time
Customer Service, Customer Service, Customer Service, Customer Service!!

Working on behalf of our valued and expanding client, Groomfield Recruitment are looking to recruit Call Centre / Customer Service Agents to start ASAP on a temporary to permanent basis based in Tamworth.

Responsibilities include, but are not limited to, the following:

* To deliver Excellent Customer Service

* To manually input accurate data on an Electronic Job Card System

* To Answer all calls presented to them in line with Customer Service Levels

* Ensure Customer orders are submitted accurately

* Performance management

* Time management

* To complete all tasks in line with Service Standards, procedures and compliance guidelines

* Liaison with Branches

* Other ad hoc duties as required

Background, skills and experience required

* Excellent Customer Service skills

* Good communicator with a calm telephone manner

* Excellent listening skills

* Excellent organisational skills

* Excellent attention to detail

* Accurate data inputting skills

* Capable of working to tight deadlines

* Ability to work well individually and as part of a team

* Awareness of customer expectations

* Adaptability to change management

Salary - £11 per hour