Finance PAYE Administrator

Sutton Coldfield
£17,000 per annum
12 Jan 2019
13 Feb 2019
Contract Type
Full Time

Working for a large corporate company within a Finance customer service and administration role where you will be offering support and advising on PAYE.

Key aspects of the role will include:

  • General Administration
  • Processing contractor timesheets on to the pay and bill system AS400
  • Looking into timesheet exceptions
  • Setting up clients on the ETS engine so they are able to view and authorise contractors hours worked
  • Dispatch of Sales invoices with ALL relevant and required back up
  • Ensure there is a timely resolution on Sales Ledger Queries
  • To ensure all Standard Operating Procedures are up to date
  • To complete a daily Productivity Tracker
  • To be involved with input to Problem Solving sessions
  • To create and develop effective working relationships with other departments and clients
  • Professional and General staffing image matching through Tempest and DNA
  • Copy invoice and timesheet requests
  • Chasing of missing images
  • Quality Checks
  • Action Mailboxes - EXAMPLE, queries, timesheet request, processing
  • Support in other teams where needed
  • Update skills matrix with new skills learnt
  • Attendance and running of the morning team huddle
  • Identifying processes for improvement to drive down DSO and EVA

Contract Support

  • To ensure that calls are answered within 3 rings and abandoned calls are kept below 5%.
  • Resolve queries within agreed SLA
  • To ensure that all emails and inbound calls receive a response within agreed SLA.
  • To ensure contractors/umbrellas and third parties are on-boarded within agreed SLA
  • Take ownership of actions with regards to calls, emails and queries
  • Manage a set of accounts ensuring that contractors are paid on time and any queries are rectified within a timely manner.
  • The ability to work towards deadlines
  • To prioritise workload, along with effective time management
  • To be pro-active rather than reactive and ensure Contractors are paid within the pay schedule guidelines, and to manage expectations regarding time & payment.
  • Acting as a first point of contact for contractors, whether they are working through a Ltd, 3rd party or Umbrella company regarding financial queries, company documents and VAT registration, etc.
  • Liaising with 3rd parties, Umbrella companies, clients and internal/ external consultants and contractors, maintaining an open communication channel.
  • Ensure a good knowledge & compliance to existing Business Standards, policies & practices, actively highlighting any revision requirements.


  • Raising client specific bills in the correct format
  • Complete reconciliations from AS400/Tempest data to client specific data
  • Liaising with Front Office and the Client in a professional manner
  • Dispatch of Sales invoices with ALL relevant and required back up as specified by the client
  • Driving down unbilled
  • Review specific bills to maximize DSO and EVA
  • Review of Credit Notes
  • Liaise with Front Office to improve billing processes

Skills and Experience required

  • You must have experience of customer service and have PAYE knowledge
  • Excellent customer service skills
  • Good communication
  • Strong attention to detail
  • Confident working with customers and colleagues over the phone

This role is paying £17k and is based near Birmingham.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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