Service Coordinator

British Red Cross
Up to £18805 per annum
12 Jan 2019
26 Jan 2019
Contract Type
Full Time
Service CoordinatorLocation: HertfordshireContract type: Fixed Term Contract - 31st March 2021Hours per week: 21 hours per week - Monday, Tuesday and Wednesday.Salary: £18,805 per annum, pro rata About the roleIf you are keen to be part of an amazing team and the delivery of services which really make a difference to the lives of vulnerable people across Hertfordshire, this could be for you. We have an exciting opportunity for enthusiastic individual to join our vibrant Independent Living (IL) team as a Service Coordinator.You will be responsible for a contract funded project which is a rapid response service for elderly and or vulnerable people who are provided with telecare equipment. The service provides a rapid response to people who do not have family/friends who live nearby or whose family cannot be contacted. You will be part of a team to coordinate the Response Service across Hertfordshire. You will also work closely with the Independent Living Service Manager in maintaining good working relationships and service improvement with our partners in Herts County Council, Serco and Tunstall Telecare. About the teamOur services help to prevent people from reaching crisis point; reducing admissions to hospitals and the need for residential and nursing care.We are committed to delivering a person-centred service and enabling service users to achieve their personal outcomes. These may include enhanced quality of life, increased confidence and independence, and an improved sense of choice and control. We also focus on improving personal dignity, feelings of safety and improved recovery after trauma or illness through services such as Support at Home and Transport Support.Hertfordshire Telecare Response Service is a service provided to adults at risk living across Hertfordshire, 24 hours a day, 7 days a week. The post-holder will co-ordinate the service and line manage Service Support Workers within the team. The Service Coordinator is responsible for ensuring that rotas are in place, organising training and ensuring the delivery of high quality provision to Service Users. About the personTo be successful in this position you must have the following skills and experience:Educated to A level (or equivalent by experience)Ability to prepare, manage and monitor budgetsIT literate, experience of using email, word processing and spreadsheet packagesAbility to contribute to the development and achievement of operating/functional plansAbility to collate and interpret a range of management information including statistical information and user feedbackInterpersonal and communication skillsExperience of team leadershipExperience of planning and managing projects and activities, including the ability to develop internal and external partnershipsExperience of leading people: Motivating, directing and supporting others to achieve the Red Cross vision, mission and strategyAble to work unsociable hoursAble to respond to emergency situations, with 24 hour on call duties as required Closing date for application is 23.59 on, Sunday 27th January 2019. Interviews will be held on Monday 4th and Tuesday 5th February 2019. We offer a wide range of staff benefits, these include: 36 days holiday (including Bank Holidays)Option to buy an extra 5 days annual leaveUp to 6% contributory pensionFlexible working policyA little bit more about usThe British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started. At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability. Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you're in a great position to help us spread the power of kindness. In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively. If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website. As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults. If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy. Connecting human kindness with human crisis