Customer Service Advisor - Cannock

Recruiter
HOLLYFIELD PERSONNEL
Location
Cannock
Salary
£18,364 per annum
Posted
08 Jan 2019
Closes
21 Feb 2019
Contract Type
Full Time

Our client based in Cannock are looking for a Customer Service Advisor to start ASAP. Do not miss out on this fantastic opportunity.

Duties Include:

  • Handling a high volume inbound calls from customers
  • Managing and processing customer orders and enquiries
  • Following up enquiries
  • Understanding and identifying sales opportunities and liaising with external sales team accordingly
  • Contacting manufacturers to check part number stock availability & prices
  • Liaising with customers of order progress
  • Managing customer concerns and respond in a timely manner
  • Identifying part numbers from exploded views
  • Liaising with Technical for advice when applicable
  • Processing payments whilst acknowledging confidential legalities
  • Managing emails, fax & web based enquiries
  • Ensuring workplace health & safety requirements are met
  • Completing general administrative duties
  • Implementing, maintaining and improving the Quality Management System in line with ISO 9001

Candidate Requirements:

  • Minimum 2 years’ experience in a similar role
  • Educated to A Level or equivalent in English & Maths
  • Excellent written and verbal communication skills
  • Positive telephone manner
  • Fully IT Literate with excellent keyboard skills
  • Excellent listening skills
  • Ability to work under pressure in a busy working environment
  • Handle complaints in a calm, professional and helpful manner
  • Ability to multitask & problem solve
  • Effective team player and the ability to work on own initiative

Working hours are optional at either 09:00 am to 17:30 pm OR 08:30 am to 17:00 pm.

Salary is fixed at £18,364