Collections Negotiator

Leamington Spa
£15,000 per annum
08 Jan 2019
02 Feb 2019
Contract Type
Full Time

A fantastic opportunity has arisen for a confident and assertive communicator to join my client based in Leamington Spa as a Collections Negotiator.

The role is offered on a permanent, full-time basis with a basic salary of £15,000 per annum, increasing to £16,000 per annum upon successful completion of probation and there is an opportunity within the role to earn bonus of up to £400 PER MONTH!

Duties Include

  • Using the dialler system to facilitate inbound and outbound telephone communication; liaising with customers and third parties to maximise recoveries on overdue balances.
  • Successfully assess customer affordability to negotiate realistic repayment plans.
  • Achieving set targets in volume collections and productivity KPIs.
  • Using the debt management system to accurately record and note details of calls, payment plans and store documents.
  • Request templated and draft ad-hoc written communication.
  • Submit customer queries to clients, taking ownership and ensuring they are followed through from start to resolution.
  • Adhere to company data security procedures to ensure the full protection of all customer, company and client data.

Why is this such a great opportunity?

  • 22 days holiday (plus bank holidays), increasing with length of service!
  • Excellent Pension
  • Performance bonus scheme - opportunity to earn great money!
  • Buy/sell holiday scheme
  • Flexible working
  • Healthcare cash back scheme
  • Rewards portal to access offers and savings on a huge range of goods and services
  • Annual salary review taking place each year
  • Fantastic training and development opportunities
  • Free onsite car parking and onsite staff café
  • An active social committee who organise various events throughout the year

The Ideal Candidate

  • Confident
  • Assertive
  • Excellent IT Skills
  • Great Communicator
  • Able to work autonomously and as part of a team

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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