Customer Service Advisor

Recruiter
Perfect Katch Ltd
Location
Leamington Spa
Salary
£15,000 per annum
Posted
04 Jan 2019
Closes
28 Jan 2019
Contract Type
Full Time

Our client, a growing and reputable firm in Warwickshire, is looking for a Customer Service Advisor to work within their busy and friendly team on a permanent, full time basis. This is an amazing opportunity to join a dynamic and friendly team! Ideally you should have phone-based customer service experience however, it would also suit a college or university leaver with some customer service experience who is looking for their first permanent office based role. Full training will be provided. What you need is a positive and confident attitude! This is NOT a sales role.

Following successful completion of your 3 month probation period, your salary will increase to £16,000 and in addition, our client is offering a monthly incentive and performance bonus scheme!

Principle Responsibilities:

·Deal confidently with inbound and outbound calls in a call centre environment.

·Liaise with customers and third parties in an effective manner

·Action emails as well as distributing and managing customer forms/information effectively

·Accurately record and note details of calls and relevant documents

·Submit customer queries to clients following them through to resolution

·Adhere to Data Protection and security procedures


Skills required:

·Confident communication

·Listening and negotiation skills

·Strong IT skills

·Confidentiality

·Positive and motivated with a "can do" attitude

·Previous phone-based customer service experience is beneficial

Our client is offering excellent benefits which include a monthly incentive, bonus scheme, pension, healthcare scheme, 22 days annual leave plus Bank Holidays, subsidised gym membership, a restaurant on site and free parking, childcare vouchers, as well as a full induction and training! Hours are Monday to Friday either 9am - 5:30pm or 9:30am - 6pm (rota basis).

Please note: Candidates will have to complete a Credit and DBS check if successful.

This role would suit candidates living in Leamington Spa, Warwick, Kenilworth, Stratford upon Avon or Coventry.


If you are already registered with Perfect Katch Ltd, then please contact us to discuss suitability for this position.

Perfect Katch Ltd only operates in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Perfect Katch Ltd acts as an employment agency for permanent recruitment as defined by the Conduct of Employment Agencies and Employment Business Regulations 2003.

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