Technical Training & Support Manager

Copeland Select
27 Dec 2018
14 Mar 2019
Contract Type
Full Time

A great opportunity to join a Car Manufacturer in the West Midlands to provide technical training and support to their dealer network (service & warranty).

This role would suit someone with experience in automotive technical training and a deep understanding of vehicle problem diagnosis combined with excellent data analysis skills who is looking to take a step up to work directly for a manufacturer in a Monday - Friday position.

Overall purpose of job:

  • To continually maintain and improve product quality.
  • To improve the skills of the Dealer network by identification and in some cases delivery of technical training to satisfy specific training needs.
  • To assist in developing and publishing all Technical Support publications.
  • To provide assistance and departmental cover in the areas of technical support, warranty, field support and technical training.
  • To support the Technical Support and Warranty departments with data analysis, data trending, fault analysis, field fixes and distribution of data to managers, colleagues and dealers.

About You

  • Experience in automotive technical training
  • Experience in working within the motor industry, covering vehicle repair, diagnosis and customer handling.
  • Self confident to be able to deliver accurate technical training
  • Ability to influence multi-level personnel within the business
  • Experience of recognised problem solving
  • Microsoft office skills essential - Excel/PowerPoint/Word/Adobe skills
  • Willingness to adopt a 'hands on' approach with a flexible approach to working hours
  • High level of communication skills (written and verbal) with the ability to present at all levels
  • Full UK Driving licence

Ref: NS206

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