Electro-Mechanical Field Service Engineer

Glory Global
17 Dec 2018
26 Jan 2019
Contract Type
Full Time
Electro-Mechanical Field Service Engineer

Location: Birmingham

Salary: Competitive

This role is for you if you are passionate about electronics, mechanical engineering and computer software and hardware. You will have experience installing, maintaining and repairing electro-mechanical equipment. You will have excellent customer service skills and a customer-centric attitude. This is an opportunity to join a large, growing, secure business, with structured progression for your career development and a comprehensive benefits package.

Who are Glory?

GLORY are the global leaders in automated cash-handling devices and solutions. Across the financial, retail, gaming and cash-in-transit industries, we’re helping our customers automate their cash processes to increase efficiency, enhance security and release staff to focus on the experience they deliver. We pride ourselves on customer focus, solution quality and our great team.

Purpose of the Electro-Mechanical Field Service Engineer:

The Field Service Engineer operates directly in the designated field territory and services/maintains company equipment while forging good business relationships with our customers. Is responsible for the direct management of all aspects of total customer service and works independently to troubleshoot and repair a variety of high speed cash-handling equipment, tracking and management of parts/tools and staying abreast of changes in technical and functional elements of Glory Global Solutions equipment.

Main Responsibilities of the Electro-Mechanical Field Service Engineer:

You will be visiting GLORY customers daily, working on our products in financial institutions and retail outlets including well-known banks, casinos, hotels, shops and supermarkets. Key responsibilities include:

Installing, maintaining, repairing and upgrading equipment in the field
Providing customer training as required
Investigating technical issues / warranty failures / in field failures and resolving issues in the most efficient and economical manner while keeping Product Specialists and Service Management informed of ongoing actions / solutions
Together with the local Service Centre / partners you will discuss and schedule your workload in the most efficient manner taking into consideration site location, priority and cost implications
Diagnosing system problems and providing solutions for repair while keeping customer apprised of progress especially during maintenance / downtime of a machine
Making recommendations for improving service, reliability and performance of equipment

Benefits of becoming the Electro-Mechanical Field Service Engineer:

In addition to the competitive salary you will be given a company car with fuel card and discount on fuel for personal use; 25 days holiday is standard (you can also buy 5 extra days). You will benefit from GLORY’s employee reward schemes, online benefits portal, innovative culture and our friendly, supportive environment. The role involves formal and informal training as part of a clear pathway for progression, and as Glory is a multi-national company with a global outlook the possibilities for career development are endless.

Feel you meet the above criteria of this Electro-Mechanical Field Service Engineer role? Apply now

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