Are you a motivated individual looking for a new challenge? Do you want to bring out the best in others? Then this role is for you!
My client based in Coventry are after a new motivated Team leader to join there team! My client is the leading provider of time-critical logistics solutions on behalf of global manufacturers. For your hard work you will be rewarded with a very attractive salary of £28000c plus many benefits! The hours of work are Monday to Thursday 19:00pm - 07:00am.
Some of the roles you will be responsible for are as follows;
Be an effective line manager within a multicultural company, possessing strong commercial awareness, leadership, process, operational and organisation skills
Keen advocate of team ethics though enabling independent operational skills as required
Commitment to consistently delivering responsive operational and customer service excellence
Prepare, validate and present weekly/monthly department performance and improvement reviews
Identify process improvement(s) to share with the management team for potential implementation
Enable and support the team to succeed with nightly operational discussions and leadership
Manage department absence, operational coverage and overtime requirements
Apply consistent monthly 1-2-1 team performance reviews and bi-annual appraisals
24hr on-call weekly rotation to support in resolving customer/service issues and/or complaints
Identifying and actioning team and individual progression targets
Ensure workload is divided equally within the department and actively be involved in shipment management as necessary.
Implementation of Customs procedures
Ensure traceability and written record of complaints, additional charges and any other considered important information required at later date
Ensure transfer of handover and all shipment files / status updates are up to date
Ensure due completion of non-conformance procedure for service issues identified
Ensure and effective training programme is provided for all new team members during probationary period and ongoing to meet employee and business needs
Ability to work in a fast-paced environment in a calm and methodical manner
Ability to source and present responsive and cost-efficient service solutions to the customer
If you are after a new challenge and want this role then get in touch! Jake Marchenko .