Central Help Desk Controller

Recruiter
Kingsley Consulting
Location
Hereford
Salary
18500.00 - 18500.00 GBP Annual + GBP18500/annum
Posted
12 Dec 2018
Closes
27 Dec 2018
Sector
Engineering
Job Type
Entry
Contract Type
Permanent
Kingsley Consulting is currently working on behalf of a prestigious client who is looking to recruit a Central Help Desk Controller to join their established business in the Hereford area. The role will provide administrative support to a number of different functions across the business to ensure tasks are completed effectively and company objectives are achieved.

Previous experience within administration / data entry would be ideal for this role as well as experience within a customer facing / focussed role or a call centre environment.

Remuneration and Package:

GBP18,500

37.5 hours per week, Monday - Friday.

Role Responsibilities:

- Managing calls from customers and ensure that all enquires are dealt with in a professional manner

- Ensure that calls and queries are allocated to the appropriate area of the business and are followed up efficiently and effectively

- To enter and update records relating to all activities such as maintenance, servicing and customer visits, maintaining company administrative records

- Processing of service orders and new equipment requests

- Raise Purchase Orders for subcontract works

- Liaison with key customers to book in planned & reactive works for company engineers

- Arrangement of permits and access permissions for engineers as and when required

Individual requirements:

- Excellent IT literacy including Microsoft office and exposure to CRM systems

- Strong communication skills

- Exceptional attention to detail

- Proven ability to work within a team in a fast-paced environment

Kingsley Consulting operates an inclusive and diverse recruitment process, whilst also ensuring our clients do the same and provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly