Service Desk Coordinator

Big Red Recruitment Ltd
05 Dec 2018
16 Dec 2018
Contract Type
Full Time
Job DescriptionWould you be excited to make an impact within a growing global business as an IT Service Desk Coordinator?

You will need a logical mind and be able to follow a process while recommending new methods. You will manage tickets and the escalation process while liaising with stakeholders to manage expectations and prioritise tasks.

Whilst the role is initially for 6 months the scale of the organisation means that longer term opportunities may be available upon successful completion of the fixed term contract.

Role:Service Desk Coordinator

Term:6 months fixed term contract, with potential for longevity

Salary:£26,165 - £29,240 plus excellent package, (incremental salary, 5 weeks holiday + bank holidays, pension scheme (rises with length of service), death in service, long service reward, paternity, discounted gym membership, maternity and adoption pay and bike to work scheme)

Location: Tamworth within easy reach of the M42 and A5, easily commutable from Sutton Coldfield, Birmingham, Coventry, Warwick, Tamworth, Lichfield, Burton-on-Trent, Nuneaton, Hinckley, Walsall, Cannock, & surrounding areas.

The duties of the IT Coordinator / Service Desk Coordinator will include:

* Monitoring, assessing and assigning Service Desk tickets
* Liaising with Developers and End Users to ensure estimations are given to the business
* First point of contact for support issues and escalations
* Help build up a knowledge base for users
* Ensure tickets are logged correctly and kept up to date
* Enhance processes where required

The following experience is required for the IT Coordinator / Service Desk Coordinator role:

* Demonstrable coordination exposure within a commercial environment
* Experience involved with a IT Service Desk would be beneficial
* A high level of communication - both verbal and written
* Familiar with Windows Operating Systems
* Experience of working in a development environment would prove advantageous yet not essential
* An ITIL background

Big Red are recruiting for this role exclusively and have interview dates booked. If you would like to know more about this vacancy please call 01789 269677 and ask for Dominic Savolainen.

Keywords: IT Coordinator / Service Desk Coordinator, 1st line support analyst, 1st line support technician, first line support analyst, first line support technician, IT Project, IT administration, application engineer, technical support analyst, helpdesk analyst, help desk analyst, IT analyst, IT support technician,

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