Customer Relations Manager

Recruiter
XPERT RECRUITMENT SOLUTIONS LIMITED
Location
Newcastle-under-Lyme
Salary
£25,000 per annum
Posted
10 Nov 2018
Closes
15 Jan 2019
Contract Type
Full Time

We have a fantastic Opportunity!!! Have you energy, passion an outgoing personality and want to deliver "world class customer service" Want a career that promotes and maintains the best experience to our customers. Do you want to work for one of UKs Leading online companies within the sports division

You will

Act as 1st point of contact for our online V.I.P customers & provide them with the best customer experience

Personally deliver a front line service to our online V.I.P customers exceeding expectations in excellence & attention to detail

Ensure our VIP customers have an excellent experience.

Communicate effectively & efficiently with Sports Customers in line with company regulations

Manage time & tasks in a timely manner

Maintain a full working knowledge of the business & its functions

Delight our customers with excellent customer service

Have previous experience in online customer service, call centre, & a "Passion for Sport"

Job Type / Category

This is a full time permanent role Competitive salary.

£25000 -27000 depending on experience with a 35% uplift for unsociable hours

You need to be able to work a mixed shift pattern between 7am -2am

Required Education, Skills and Qualifications

Experience within online customer sevice (Ideally Gaming or Sport)

A self-starter attitude with the ability to multi-task, work under pressure and meet deadlines, ability to work individually and as part of a team

World class customer service experience ideally online or within a strong call centre background

Exceptional oral & written communication skills

Excellent organisational, planning and time management skills

Passionate, versatile, Team player, who is creative, succesful and strives to be succesful

Benefits

Fantastic training & career progression

Generous bonus scheme

childcare vouchers

Healthcare scheme

free onsite parking

Life Assurance

Enhanced maternity, paternity & adoption pay