Communication Support

Pertemps Contract Team
Dickens Heath
£11 per hour
09 Nov 2018
28 Nov 2018
Contract Type
Full Time
A fantastic opportunity has arisen for a Communication Support at a large utility company in Solihull, we are looking for employees to join our expanding team who show commitment and dedication to providing an excellent service to customers as well as being tenacious and methodical at all times.

Location: Solihull
Payrate: £12
Contract: Initially 6 months
Hours: 37.5 per week

Manage a small team responsible for the issuing of all day-to-day communication (internal and external) for the business.
Administer quality checks for all internal communications issued by the team on behalf of the business, as well as ensuring all associated service level agreements (SLA) are achieved or exceeded, including day-to-day web and intranet publishing and digital signage.
Coordinate and administer communications activities including but not limited to booking meetings, event management, maintenance of key communications channels, databases, spread sheets and record systems necessary to monitor and control key processes and store departmental information.
Collaborate with the organisation to create and source content, compiling contributions for a range of internal communications for editorial approval.
Act as first point of contact for incoming communications issues and queries, providing accurate and timely advice and take follow up action and escalation where necessary.
Establish and maintain productive working relationships with stakeholders and promote a positive perception of the services of the Communications team.
With direction from the Senior Communications Lead support the allocation of resources and workload for the team to ensure delivery against key objectives.

Effective Communication- Listens, interprets and accurately converses in a clear manner, providing timely delivery of information
Planning & Organising - Organises and plans work effectively for self and/or others to achieve outcomes
Customer Focus - Keeps the customer (internal and/or external) as the focal point of all activity; strives to address customer needs and concerns
Achieving Results - Demonstrates an ability to achieve or surpass required results. Shows a passion for improving the delivery of services with a commitment to continuous improvement
Personal Impact - Understands the likely effects on others of one's words and actions
Change Orientation - Recognises and responds positively to the need for change, and seeks out opportunities to make change happen

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