Warehouse & Technical Services Manager

Ability Matters Group
16 Oct 2018
30 Oct 2018
Job Type
Contract Type

Ability Matters Group is a leading provider of specialist prosthetic, orthotic, and mobility services throughout the UK and Ireland. With over 25 years of experience in the industry, we work continuously to deliver the highest standard of care possible to ensure customer needs are met.

If you are:

  • Ambitious and a strong team player
  • Passionate about attention to detail
  • Organised and able to prioritise in a warehouse / logistics environment
  • Experienced in managing a team to run an effective, efficient Warehouse and mobile engineer service
  • Committed to getting it right first time and getting the job finished so patients get what they need, on time, in the right place and at the right cost???.

Opcare want to hear from you!

The Role:

As the warehouse and technical services manager you will report to and assist the Centre Operations Manager in providing the best possible service to our customers. The role holder is responsible for the performance of the warehouse and our repair service and is accountable for achieving all required KPIs. The role holder will continually review and further enhance processes and performance, and there will be a requirement for ad hoc scheduling of repair and service requests including all escalations and/or customer complaints, training of service centre staff and recruitment.

Key tasks and responsibilities:

  • Management of the warehouse/recon department over two locations ensuring all KPIs are met. This includes line management responsibilities of the warehouse staff.

  • Management of the repair service over two locations ensuring all KPIS are met. This includes line management responsibilities of the engineering staff and repair admin staff.

  • Organise daily/weekly workload

  • Provide centre manager with daily performance reports on all required KPIs. This includes deviation analysis; action plans and leads in case improvements are required. The role holder is responsible that all actions are followed through and are resulting in recovering the performance position when required.

  • Ensure that the engineers are delivering an excellent service to our patients within the agreed timeframes driving continuous improvement.

  • Ensure training needs are met amongst the team

  • Deal with any complaints/ patient feedback and ensures that feedback is translated in actions resulting in further improvements.

  • Provide training to FSE's and Ad Hoc Repairs both in house and onsite.

  • Ensure FSE appointments are being made within the agreed timeframe and FSE administration is being carried out as per company policy.

  • Ensure use of recon is being maximised and that all relevant people are fully trained.

  • Management of HR tasks (holidays, sickness and recruitment), training, company property forms (tool kits and uniform), authorisation of all expenditure

  • Review of engineer vehicles assigned to the Centre to ensure the fleet is maintained effectively including regular cleaning and servicing.

Qualifications, Skills & Experience:

  • Extensive experience in logistics

  • Extensive experience in people management

  • Driven to continuously improve our service

  • Proven organisational skills

  • Excellent analytical skills

  • Excellent with excel

  • Excellent customer service skills

  • Excellent written and verbal communication skills

  • Attention to detail

  • A clear and precise approach to given tasks

  • Experience in the management of varied tasks and multi-skilled staff

  • Experience in component fault finding and diagnosis

  • Electrical repair principals

  • Multi-meter experience

  • MS Office experience

  • Full and clean UK driving license

  • Obtain satisfactory Disclosure Barring Service (DBS) clearance