Serco Leisure
15 Oct 2018
24 Oct 2018
Contract Type

Part Time - 25 Hours per week

Shrewsbury Sports Village, Shrewsbury, Shropshire, SY1 4RQ

12 Month Fixed Term Contract

GBP16,533.12pa + Excellent Benefits

We are currently recruiting for a part time receptionist to work 25 hours per week, covering shifts on a rolling rota, you will be required to work earlies, lates, and weekends on a 12 Months Fixed Term Contract to cover maternity leave.

In the role of Receptionist you will be the front line customer service for the public entering Shrewsbury Sports Village. This role will entail providing an excellent customer experience through outstanding communication skills, in person and over the telephone, and dealing with enquiries. Previous experience in a customer facing role in a busy environment is key to the role of Receptionist, and there will be training offered for customer care and disability awareness.

Key Responsibilities:

- Greet and book-in customers on a computerised booking system to the Leisure Centre

- Deal with cash transactions

- Ensure relevant information is continuously available to customers

- Deal with first line customer enquires or complaints

- Interact with customers via the customer desk telephone and emails, including taking customer bookings for hotel reservations and class bookings.

- Involvement in membership sales

Key skills, Experience and Qualifications:

- Demonstrable previous experience of dealing face to face with customers in a busy environment

- Maths and English GCSE level C or equivalent

- Excellent communication and customer care skills

- Basic cash handling ability

- IT ability, with computerised booking system exposure being advantageous

- The ability to remain mature and calm under pressure

- An organised, team player, with high levels of interpersonal skills

Benefits available to the successful applicant include:

20 days Annual Leave + Bank Holidays
Free Gym Membership
Staff Meal Discount
Paid Overtime Opportunities
Pension Scheme
Family Healthcare Scheme
Childcare Vouchers
Discount and Money off Vouchers for a range of goods and services
Work & Life Support Service

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.

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