Technical Author

Mars Spiders
13 Oct 2018
30 Oct 2018
Contract Type
Full Time
This is a generalist post for the generation of technical documentation as directed by the Delivery Manager in the following areas (not exhaustive):
• System Operating Instructions in native formats.
• System Operating Procedures in native formats.
• High Level Design.
• Low Level Design.
• Build Guides & Operating Guides.
• Factory and System Acceptance Testing (FAT & SAT) Plans.
• Operational Readiness Evaluation (ORE) input documents.
• Knowledge Articles and Work Instructions (Operating and Maintenance, Repair and Diagnosis).
• Network Architecture input documents associated with the operation of Deployed Platforms.
• Patching Plan.
• Backup and recovery procedures.

Skills and experienceOpportunity attribute nameOpportunity attribute valueEssential skills and experience

* Have Experience of maintaining mechanical/electrical systems.

* Prevention of issues found by users in the field, developing suitable engineering based responses to issues within technical equipment support solutions.

* Practical knowledge of developing Work/Knowledge Instructions for Deployable IT

* Demonstrable experience of collating information for AESP production, attention to detail essential to help provide high standard documents including AESP CAT 201, 211, 412, 522, 601, 711 & 741.

* Experience of Reliability & Maintainability modelling.

* Production of supportability documentation in line with SEOC guidance and the DLF (JSP 886), but not limited to:

* Recognised ILS qualification

* Self Starter-Finisher with a methodical approach to problem-solving

* Capable of delivering quality output to tight deadlines across multiple tasking lines

* Excellent interpersonal skills, able to develop and maintain positive working relationships with Stakeholders & Colleagues.

Nice-to-have skills and experience

* Proven track record in the delivery of Client-centric support solutions & services, Managing &/or Leading ILS Projects, including ILS Strategy development and implementation of Plans;

* Practical knowledge of SSDT and Support Maturity Levels (SML) Software Support

* Practical application of ILS in an ITIL managed service environment

* Sound knowledge of DE&S iLog processes.

* Demonstrated willingness to be flexible and adaptable to changing priorities with strong multi-tasking and organizational skills.

* Knowledgeable of transition, upgrades, refresh projects in an Agile environment.

Duration: 31st March 2019