2 x Customer Service Advisors
Job Title: 2 x Customer Service Advisors
Location: Fradley Park, Lichfield
Salary: £18,000 per annum
Hours: 40 hours per week, 8.5 hours per day with 30 minute lunch, staggered start/finish between 8am and 6pm.
Our client is a market leader in the logistics and distribution market. They have industry leading customer satisfaction levels, and as such are the delivery partner of choice for hundreds of businesses across Europe.
The Role :
They are currently recruiting for two customer service advisors. The main aim of these roles is to provide exceptional customer service through excellent communication and admin to their network of customers across Europe.
Candidates must have recent experience of Customer Service in the Logistics/ Transport/ Distribution sector.
No specific qualifications required, extensive training will be provided
Key Responsibilities & Skills
- Answering / handling verbal and electronic communication
- Responsible for first line account handling
- Problem solving
- To be proactive with communication to our customers
- Handling difficult customers
- Compiling reports for customers information
- Administration following client/depot contact
- Communicating with others
- Managing conflict
- Time management
- Working with a team
- Building relationships
- Positive attitude
- Excellent communication skills both written and verbal
- Good computer skills
To apply via email click apply or call: 01902 319333