TUI Retail Travel Advisor
Joining the TUI Retail Team as a part time Travel Advisor, we will help you become a destination expert so that you can recommend and sell holidays and additional products such as airport hotels, parking and excursions to enhance our Customers experience.
You will put all customers at the heart of our business and constantly 'go the extra smile' by creating unforgettable holiday experiences that make us famous for service and create customers for life. This role has variable shift patterns each week which include weekends. In return for your flexibility you'll usually know your shift pattern 4 weeks in advance.
TUI Group is the world's number one integrated tourism business. We continue to build a single customer facing team across our airline, contact centre, overseas and retail service teams that will deliver a consistent, contemporary service to every single customer. Joining us will not only provide opportunities for you to grow your career, but the benefits of being part of an exciting multi-cultural united team.
What you will be doing
As a TUI Retail Travel Advisor you will help to create unforgettable holidays for all of our customers with your personality, professionalism and personalised service. You will understand our customers and adapt your style using information provided to help you find ways to improve customer satisfaction and loyalty. Your knowledge will help us collaborate and answer questions for our international colleagues and customers. There will be modern technology to work with so you can discuss, recommend and sell suitable products and services, and promote and assist our customers to self-serve online.
You will inspire and respect your colleagues whilst sharing a great amount of fun. If things do not go quite right, you will be pro-active and confident to investigate and resolve every question or complaint straight away. You will enjoy change and challenges taking opportunities to assist with incidents and emergencies, but regardless you will always 'go the extra smile'. Your desire to achieve will lead you to exceed your company, sales and service targets.
In addition to TUI and First Choice, your scope will include our range of Cruise, UK and other exciting holiday products and with these comes a varied administration role. Finally, you will be comfortable to handle multiple currencies and comply with the procedures, upkeep and responsibilities of operating your local shop.
What we are looking for
- Should you be under 18 and applying for a role in England you will be required to be in part time education or voluntary work and including your paid employment both responsibilities cannot exceed 40 hours a week, proof of this will be required
- A customer driven and positive individual with a passion for delivering contemporary service
- Confident and fun personality with a strong commitment to achieve targets and overcome challenges
- Willing to engage and collaborate at all times with customers and colleagues of varying nationalities
- The highest personal standards and pride in attitudes and behaviours displayed
- A passion to work within tourism and actively grow and share knowledge
Working within TUI group
TUI UK and Ireland is the UK's largest tour operator with key brands including TUI, First Choice, and Marella Cruises. Sub brands include Sensatori, Sensimar, and Family Life, as well as First Choice Holiday Villages and SplashWorld Resorts. Our airline, TUI Airways is the UK's third largest airline with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year.
TUI UK and Ireland is a member of TUI Group, the world's number one integrated tourism group. Covering the entire touristic value chain under one roof we employ 63,000 people in over 100 countries and offer 20 million customers comprehensive services in around 180 destinations worldwide.
Help make our customers smile and in return you will receive a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.
Throughout your career, we will continuously invest in your development starting with a 3 day residential course alongside your store induction. This is to ensure you are provided with all the skills and tools you need to become a destination expert.
How to apply
Apply online, we just need a few details from you and your CV.