Claims Handler

Simpson Recruitment Services
£18,000 per annum
08 Sep 2018
24 Sep 2018
Contract Type
Full Time

Our client is privately owned business, a leader in their field based in Coleshill B46.

They are profitable, have around 60 employees and a turnover of £6m and growing.

They are currently seeking an experienced Claims Handler to join their team.

The Claims Handler role includes:
  • Accepting new cases and acknowledging receipt to our referral sources
  • Dealing with all aspects of client and customer contact (from initial contact until either refusal or off-hire)
  • Gathering information from customers, witnesses and third parties by telephone, post and email to allow the full assessment of claims
  • Assessing claims and making decisions on liability
  • Approving / refusing claims for credit hire
  • Obtaining all supportive documentation from the client and checking that all is in order
  • Managing claims through the 'on-hire’ process in accordance with GTA protocols
  • Keeping all parties involved updated on a regular basis
  • Handling customer claims for loss of earnings
  • Identifying customer requirements for additional services
  • Completing 'in-house’ checks in preparation of the necessary documentation required for the Payment Pack
  • Maintaining up to date records on the case management system
  • Dealing with general telephone enquiries
  • Undertaking customer surveys and obtaining customer feedback
  • Assisting with customer queries and complaints in line with company policy

Candidates will have ideally gained experience within a similar role either working for an Accident Management Company or an Insurer within their Credit Hire Department and can demonstrate a good understanding of the ABI GTA protocols.

Salary level - £18,000 - 21,500 depending on experience.