Reporting to the Credit Control Manager, the Collections Officer will be responsible for the typical day to day collection and debt recovery duties, will include phone calls, managing emails and queries, updates on the accounts software and dealing with repossessions.
The Collections Officer will be responsible for the collection of debts related to Own Book,invoiced, and Direct Debit. You will ensure all payments are made on time and resolving customer queries at first point of contact, negotiate payment plans where needed, minimum of 75 calls per day. Regularly up-date system following every customer contact along with maintaining accurate and timely records. You will resolve queries from customers, liquidators and debtors, liaise with customers in regards to direct debit details and change of address along with any other dutues as requested by your Manager.
You will have excellent written and verbal communication skills; including telephone skills, accuracy, honesty and attention to detail, ability to work under pressure and to time limits and deadlines; calm but assertive. Excellent planning and organising skills with the ability to prioritise own workload, have previous experience within a credit control function, excellent IT skills including MS, Excel and Word. Flexibility to deal with multiple customer accounts, ability to work on their own and as part of a team, good negotiation skills and a confident telephone manner.
In return you will receive a competitive salary and excellent company benefits.