Customer Service Advisor - Property Management
With a tailored career path that suits you, excellent company benefits and company culture; Countrywide Plc offers a career that moves you.
Here at Countrywide Plc, were on the lookout for those who can manage their own time, and embrace a deadline, as youll be fully managing your own portfolio of properties across any of our 60 brands, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.
So if you put the customers needs in the heart of everything you do, then we want to hear from you. Were not just looking for good customer service; were looking for Property Managers who can adapt to the varying needs of our tenants and landlords. Were the UK Market Leader with a national reach; so its only natural that the needs of our customers will vary massively. So were on the look out for adaptable, pragmatic customer service professionals who can identify and understand the needs of challenging, vulnerable individuals and groups and respond appropriately. If influence and negotiation are skills that come naturally to you, youll thrive when youre communicating with our customers, partners and suppliers. Youll need to be able to build rapport with customers with ease; so confidence conversationally and in your tenant and landlord law/housing standards legislation knowledge. Similarly, youll have to own the confidence in your decision making capabilities - we want you to have ownership of decisions that will improve our customers journey. Youll be given the autonomy to manage your own time, so of course strong administration skills and an appreciation of given processes is important, but the fact that every day presents a new challenge needs to excite you! Youve got to be dynamic and comfortable with the possibility that you might not tick everything off your "to do" list and prioritisation is essential. No two days are the same! Youll be a team player and be able to work collaboratively with colleagues and partners to achieve individual, team and business targets, so if youre determined and driven youll want to not just meet targets, but smash them! We provide an ethical and non-judgemental front line service for our customers, which meets the needs of a UK wide diverse range of clients and stakeholders, so if youre a logical yet energetic and personable customer service expert who wants to develop their career, join the market leader who keeps people and property together, today!