Visitor Experience Assistants x 2 (part-time)

RAF Museum
Cosford, Shifnal
£12,641 p.w. (FTE £18,387 p.a.)
30 Aug 2018
21 Sep 2018
Contract Type

Visitor Experience Assistants x 2 (part-time)


Annualised hours: 1,430 hours per annum

£12,641 per annum (FTE: £18,387 per annum)

Cosford, Shifnal

The Royal Air Force Museum is a National Museum that tells the story of the RAF through its people and collections. It has three sites (London, Cosford and Stafford) and a trading company which supplements its funding which comes principally from the Ministry of Defence.

Our Cosford site is looking to appoint two Visitor Experience Assistants on annualised contracts.

As Visitor Experience Assistants you will deliver a range of visitor experiences, inspiring and engaging with our visitors and providing consistently high standards of customer care. You will actively support the strategic priorities of the Museum, especially in relation to interpreting the story of the RAF for our visitors and increasing our commercial income, through the promotion and selling of guidebooks and paid for tours and experiences.

You will need to have excellent communication skills, with a positive and enthusiastic attitude, delivering a warm welcome to everyone you meet. 

Both positions are permanent, working 1,430 hours annually. The working hours each week will be dependent on business requirements (maximum 40 hours per week during peak season and minimum 8 hours per week during off-peak season). You will work a flexible pattern which will include working weekends, bank holidays, early mornings and early evenings, and, to support our events programme, evenings and occasional overnights.
To apply:

  • Please send us your CV and cover letter to with ‘Visitor Experience Assistant’ on the subject line.
  • Closing date for applications:             21 September 2018
  • Interviews will take place on:              w/c 8 October 2018

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