Customer Service Agent
Our client is looking for candidates with a strong customer service back ground.
This experience could have come from an office, retail or hospitality based role.
If you are looking for ma new challenge or your next steps within an office based role then this could be the job for you .
Key Accountabilities / Activities:
*Handle inbound and outbound calls with clients.
*Deal with all enquiries within agreed service level agreements (SLA's), consistently prioritising throughout the day.
*Work with the Customer Service Team to meet required levels of bookings and commissions.
*Provide the management team with feedback on what's going well and not well e.g. hotel rates that are not competitive.
*Support the business by providing assistance to other departments as and when required.
*Know the clients we work with and keep up-to-date with the processes you need to follow.
*Follow the customer complaints process, ensuring Team Leaders are advised.
*Ensure that you have your own reviews/appraisals and complete the necessary paperwork
*Attend a minimum of four (FAM) trips per annum.
*To familiarise yourself with your departmental standards of performance and to be able to demonstrate their application.
*To co-operate and communicate with colleagues and Management to ensure effective department teamwork and high morale.
*To attend any meetings, training sessions or courses that may be beneficial to you and your department.
Hours of work - Full Time, 40 Hours a week, cover evenings, weekends and Bank Holidays on a rota basis.
Operating hours - Monday to Friday 08:00 to 20:00, Saturday & Sunday 10:00 to 16:00
Due to the nature of the business, a degree of flexibility is required, and the post holder may be required to perform certain tasks not specifically referred to above.
Person specification & skills required:
Qualifications GCSE English & Maths
Attainments/competencies (list as required) Proactive planning Commercial Awareness Computer literate
Written & verbal communicator at all levels
Customer Focused,Attention to detail
Flexible in their approach and be able to priorities work
Effective time manager
Good relationship builder
Contact Centre experience
Ability to work on own initiative and to tight timescales when necessary
Experience with problem solving and customer complaints
Knowledge of CRM systems
(e.g. oral or written skills, manual dexterity, etc.)Enthusiastic self-starter able to work on own initiative
Willingness to learn
Have a positive attitude
If you have any questions regarding the above vacancy please contact Nick at our Worcester Office on
"Please note due to the number of applications we receive on adverts, only shortlisted candidates will be contacted by Adecco, we are unable to contact all applications made"
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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