Service Admin Assistant
Service Admin Assistant
Location: Based in Stafford office, may be required to travel within the Central Area occasionally
Contract type: Permanent
Hours per week: 30
Salary: GBP14,808 pro rata (GBP 8.14 per hour)
We've got an opportunity...
We have a fantastic opportunity for an individual with excellent interpersonal skills to join our Independent Living Team as a Service Administrative Assistant.
You will assist the Support Officer in providing administrative and operational support functions to the area that is managed and delivered in accordance with both the needs of the area and corporate requirements.
You will be an efficient administrator who is confident to respond to incoming enquiries from healthcare professionals and members of the public over phone and by email. This is a role which requires a motivated, committed and enthusiastic person with excellent communication skills and an ability to deal with people in a sensitive yet professional manner. You will be able to use IT systems and databases in your role and produce well written letters and emails.
Say hello to the team...
The Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.
- Positive, passionate and enthusiastic approach to customer service
- Confident in using telephone systems, Microsoft packages & Outlook with the ability to create, amend and manipulate Word, Excel, Access and PowerPoint applications
- General administrative duties; incoming and outgoing mail, answering the telephone and scanning, filing, meeting and greeting customers
- Outgoing with excellent interpersonal and communication skills
- Ability to deal with queries in a diplomatic, professional and confidential manner both verbally and in writing
- Ability to work accurately, check documentation for accuracy
Closing date for application is 23.59 on the 29th of August 2018 with interviews to follow.
Here's a little bit more about us
The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.
Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.
We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.
We offer a wide range of staff benefits, these include:
- 36 days holiday (including Bank Holidays)
- Up to 6% contributory pension
- Childcare vouchers
At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively
As part of its recruitment and selection process the British Red Cross undertakes PVG/DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.
If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
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Connecting human kindness with human crisis