Switchboard Operator

16479.00 - 17721.00 GBP Annual + GBP16479 - GBP17721/annum
10 Aug 2018
24 Aug 2018
Public Sector
Contract Type
Switchboard Operator
Leek Wootton, Warwickshire.
Fixed Term Contract until 31st March 2019
Full Time
The closing date for this role is 12 midday on Friday 24th August 2018.

A strategic alliance has been formed between Warwickshire Police and West Mercia Police in order to enable both forces to meet the challenge of reducing policing budgets. By working more closely together the forces will benefit from greater operational and organisational resilience, making us the fourth largest geographic police area in England and Wales.

The main purpose of the role is to provide a professional response to calls received in accordance with Charter Standards and Force Policy

Main Responsibilities:
To provide a high quality telephone call handling service to the public and to the Force in accordance with performance targets.
Where suitable, to provide the first line resolution by giving information to callers from the FAQ (Frequently Asked Questions) database.
Work co-operatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives.
To maintain and update (for example numbers and departmental changes) the Switchboard directory.
To monitor and Maintain the Force Voice Mail system to ensure messages are being taken.

A general education to GCSE standard (grades A - C) or equivalent.
Experience of using Windows based IT systems.
Some experience of working in a customer services environment.
Proven ability to maintain a professional service to customers when under pressure.
The ability to gather information using appropriate questioning techniques.

Special Conditions:
Required to wear a uniform
Infrequent travel to other locations as required.

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

pYou will be required as part of Warwickshire Police and West Mercia Police recruitment process to successfully complete vetting and credit checks