Customer Service Co-ordinator (Administrator)

11.00 - 12.00 GBP Hourly + GBP11 - GBP12/hour
10 Aug 2018
18 Aug 2018
Job Type
Contract Type
Job title: Customer Service Co-ordinator (Administrator).
Job location: Burton upon Trent.
Shifts: days only.
Hours per week:37 hours per week.
Duration: 4 months (to start).
Start date: August.

Client Overview:

Leading manufacturer and front line supplier of powertrain products based in Burton. Areas of expertise include Engine Overhaul, final Drive Overhaul and locomotive refurbishment.

Job overview:

• Direct liaison with external & SISCO customers providing efficient responses and recording information
• Lead order book reviews with customers
• Support the Business Manager's with delivery information on key customers
• Own customer OTD for all customers
• Attend the daily order book meeting, being the voice of the customer
• Provide feedback on delivery failures to the customer
• Provide root cause analysis on customer OTD failure
• Create, maintain and publish Performance Dashboard's on agreed customers
• Liaise with the customer for re-scheduling order
• Understand capacity constraints for new customer orders
• Work closely with Production Planning, Material Planning and Operations to ensure information is robust and commitments are achieved
• Attend Project Reviews
• Understand the expectations and requirements of the key customers
• Provide concise and quality, technical and cost information on M&D inspection reports for customers and ensure reports are issued in a timely manor
• Attend reviews with the key customers
• Ensure all sales administration processes are executed and compliant with internal procedures, FMS and Internal Control, minimising exposure and risk
• Assist and cover the Sales Order Administrator to ensure all orders and acknowledgements are processed in a timely manor

Person Profile/Experience:

•Must be competent with computers and will need to know how to use excel
•Professional and customer facing.
•Solid experience working in an office in an administrative or similar capacity.

What's in it for you?

•Good pay
•Free parking
•Early finish on Friday

Contact Information: Alex Cameron
Phone: (Direct Line) (Apply online only)

Please note due to the volume of applications, we can only commit to contact those candidates we deem suitable for the position. However, we may retain your details and contact you in the future should suitable positions arise.
Please note the above job specification could be subject to change as agreed with our client