Account Manager (Temporary)

09 Aug 2018
06 Sep 2018
Job Type
Contract Type
Account Manager
Temporary with the potential of going permanent

Salary dependant on experience

Our reputable, established and expanding clients are looking for an Account Manager to join their dynamic team.
We are looking for an experienced, immediately available customer service professional who thrives in a fast paced and varied role.

Due to growth, there is a real opportunity for this position to become permanent.

Key Responsibilities and Objectives

- Customer liaison consistently via phone and email
- Planning of maintenance and service visits
- Booking in of service jobs, including contacting the customer, arranging the paperwork
- Follow-ups to service visits, including booking in of repairs, completing post maintenance reports
- Booking in of reactive maintenance and repair calls, on-site and in the workshop, making sure all logistics are effective.
- Compile and report on KPI's for contract review meetings, and attend customer meetings.
- Answering customer queries over the phone and by email
- Database management
- Auditing ongoing work of the engineer including assets and job cards.
- Pulling data for monthly diary planning
- Liaising with engineers.
- Ensuring KPI's are met to ensure customer expectations are maintained.

Skills and Experience

- Multitasking
- Organisation, time management, planning
- Good telephone manner
- Conflict resolution, problem solving
- IT skills
- Good memory
- Maths and English
- People skills
- Stress management


Good organisation skills

Experience in customer service

Excellent communication skills

Please contact Emma at Redwood Search for further details

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