Account Manager (Temporary)

Recruiter
Anonymous
Location
Kidderminster
Salary
Competitive
Posted
09 Aug 2018
Closes
06 Sep 2018
Job Type
Manager
Contract Type
Temporary
Account Manager
Kidderminster
Temporary with the potential of going permanent

Salary dependant on experience

Our reputable, established and expanding clients are looking for an Account Manager to join their dynamic team.
We are looking for an experienced, immediately available customer service professional who thrives in a fast paced and varied role.

Due to growth, there is a real opportunity for this position to become permanent.

Key Responsibilities and Objectives

- Customer liaison consistently via phone and email
- Planning of maintenance and service visits
- Booking in of service jobs, including contacting the customer, arranging the paperwork
- Follow-ups to service visits, including booking in of repairs, completing post maintenance reports
- Booking in of reactive maintenance and repair calls, on-site and in the workshop, making sure all logistics are effective.
- Compile and report on KPI's for contract review meetings, and attend customer meetings.
- Answering customer queries over the phone and by email
- Database management
- Auditing ongoing work of the engineer including assets and job cards.
- Pulling data for monthly diary planning
- Liaising with engineers.
- Ensuring KPI's are met to ensure customer expectations are maintained.

Skills and Experience

- Multitasking
- Organisation, time management, planning
- Good telephone manner
- Conflict resolution, problem solving
- IT skills
- Good memory
- Maths and English
- People skills
- Stress management

Requirements

Good organisation skills

Experience in customer service

Excellent communication skills

Please contact Emma at Redwood Search for further details

By applying for this role your details will be submitted to Redwood Search. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://(url removed)/privacy-policy/ [1]

Recommend your family and friends to us and on their successful placement, we will give you up to GBP250 worth of vouchers of your choice. (T&C's apply).

Please visit our Redwood Search website to find more roles!

Links:
------
[1] https://(url removed)/privacy-policy