1st Line Support / Helpdesk

18000.00 - 20000.00 GBP Annual + GBP18000 - GBP20000/annum
08 Aug 2018
25 Aug 2018
Contract Type
1st Line Support Technician required by a small customer focused IT Support Company based in Redditch. If you have experience of working on a Helpdesk supporting either internal colleagues or external customers and would like the opportunity to take on more responsibility and grow your career then we are keen to hear from you!

What does the role involve?

* You will be supporting customers remotely through a mix of telephone and email support, logging tickets on the helpdesk system
* Resolving or escalating support calls from either home users or small local businesses - so it could be a real mix of various technical knowledge from the end user. Patience is key!
* Working alongside other Support Engineers, assisting and learning from them on a daily basis

What person are we looking for?

You will already be working as a 1st Line Support / Helpdesk professional and want to progress in your career. Someone with a strong customer focus, polite with a good telephone manner. Technically strong already in a Windows environment. A good knowledge of how to add/remove users from Windows Server/Active Directory is needed. Ideally you will have some networking knowledge so you can install and configure routers.

If you have any experience of supporting Exchange Server, Office 365 and WiFI/VoIP systems that would be fantastic! If you don't have experience in those areas you can certainly get involved and learn those skills.

What are the company like to work for?

You can expect a very friendly environment where ongoing learning is supported and encouraged. When you aren't working on supporting customers you can continue your personal development in a range of IT technologies. All online training material (Microsoft, CompTIA, Cisco) you need is supplied by the company.

On offer is a salary in the region of GBP18,000 - GBP20,000 plus a range of benefits including pension scheme, free onsite parking, air conditioned offices (a life saver this summer!).

If the above sounds of interest then please apply today to arrange a phone call as the next step.

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time.

MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles)