EDI Specialist

Recruiter
Muller
Location
Market Drayton
Posted
03 Aug 2018
Closes
30 Aug 2018
Contract Type
Full Time

Muller offers you a long term career with a genuine market leader; Muller is an entrepreneurial company where people love to work and make a difference. Our competitive advantage comes through driving value through innovation and brands, scale, operational excellence and building a high performing international organisation. By 2020, we aim to have significantly increased our turnover; in order to achieve this, we need leaders and technical experts to grow our business and market share.

We are currently recruiting for an EDI Specialist to provide a varied mix of hands-on technical work, coordination activities associated with new customer and supplier enrolment, creating and updating technical support documentation and working with our Central IT colleagues aligning to Group IT EDI standards. The EDI Analyst will assist and mentor trainee and Junior EDI Analysts within the department.

Please note that there will be a 1 in 4 week out of hours on call rota which includes a Saturday and Sunday.

Your challenge

In this role the key responsibilities will include:

* To administer all EDI documents and perform troubleshoot on all processes to resolve/escalate all content issues and map problems.

* To troubleshoot and evaluate all automate improvement processes and assist to internal and external technical staff in data transfer processes.

* To manage all service calls and provide technological support to resolve all issues and maintain all processes to manage all inbound and outbound data.

* To provide technical support to all EDI applications and monitor all inquiries for enrolment.

* To collaborate with all source and electronic data and assist to process all cycle data and monitor everyday production transmissions and assist in electronic data transfer within required timeframe.

* To coordinate with Third Party EDI party and new Trading Partners to set up new processes and provide optimal level of customer services.

* To collaborate with trading partners and perform tests on all EDI transmissions and maintain all documents for trading partner set ups and analyse all customer requirements for processes.

* To analyse all EDI transaction and prepare required documents and reports and coordinate with service providers, application teams for all clients.

* To prepare all tests data and manage all communication with trading partners and assist to produce all operational documents for all end users.

* To manage all communication with suppliers and perform all EDI tests for suppliers and coordinate with IT developers. Participate in all system tests and analyse all data and processes and manage all communication with individuals and internal and external stakeholders and ensure compliance to all policies and procedures.

* To coordinate with trading partners to maintain effective EDI relationships and provide support to all internal departments and vendors.

* To prepare plans and manage EDI customer implementation to meet to EDI requirements and manage implementation.

* To prepare all tests data and manage all communication with trading partners and assist to produce all operational documents for all end users.

* To manage all communication with suppliers and perform all EDI tests for suppliers and coordinate with IT developers. Participate in all system tests and analyse all data and processes and manage all communication with individuals and internal and external stakeholders and ensure compliance to all policies and procedures

* To collaborate with trading partners and perform tests on all EDI transmissions and maintain all documents for trading partner set ups and analyse all customer requirements for processes.

* To create test documents including Test Plans, Test Scripts and Test Summary Reports.

* To conduct peer reviews of test documentation.

* To prepare test data and the test environment for test execution and to execute test scripts.

* To identify and accurately document defects / support the defect management process.

* To participate in test process improvement initiatives.

* To support the teams ITIL activities; including Service Request fulfilment.

* Work without supervision to assist in incident resolution and to assist in problem analysis and root cause identification.

* To provide second and third line support for Muller in-house EDI systems and their interfaces.

* To provide second line support and manage the third line support for business systems provided by our external suppliers.

* To provide support for all Muller UK EDI systems.

* To manage all service calls and provide technological support to resolve all issues and maintain all processes to manage all inbound and outbound data.

* To provide technical support to all EDI application and monitor all inquiries for enrolment

Key skills & experience.

* IT Qualifications: BSc or equivalent business experience.

* Exposure to ITIL (v3) and/or experience working in a formal change-controlled environment.

* Understanding of IT EDI concepts (interfaces and interchanges).

* Excellent time management and task scheduling skills.

* Excellent written and verbal communication skills and the ability to work in a multi-disciplined environment.

* Excellent problem solving skills combined with the ability to manage multiple concurrent tasks with demanding deadlines.

* Keen to learn with a focus on continuous development of technical skills.

* Able to follow and comply with written design documentation and development standards with an ability to produce clearly written documentation.

* The ability to work in a team and as an individual with problem-solving and analytical skills.

* A clear focus on business satisfaction, with strong interpersonal skills and responsiveness to the demands of the business.

* Ability to drive process improvement to continually improve service and reduce costs.

* The ability to mentor and coach junior members of staff.

Additional advantageous skills, experience, familiarity:

* GXS, AS2 and WEB based data exchange technologies.

* MS Windows, MS Office and Exchange.

* SAP /EDIFACT / TRADACOMS / XML mapping Standards

* AS400 Systems and interfaces

* Seeburger application (BIS6/BIC6/Workflow/designer).

* BIS5 & BIC5 knowledge would also be advantageous.

The Process

If you have the skills and experience in the above areas and would like to be considered for this role please apply at www.mullercareers.co.uk






This job was originally posted as www.totaljobs.com/job/82584599