Telephone Research Apprenticeship

Create Skills
Sutton Coldfield
£3.70 per hour Apprenticeship Wage
01 Aug 2018
19 Aug 2018
Contract Type
Full Time
Telephone Research Apprenticeship

Reference –CSSK34

A fantastic opportunity to join a local market research company who specialise in medical as their new Telephone Research Apprentice. Our client are specialists in medical research projects for the healthcare industry. They sit within the top 37 companies accredited throughout the UK and their high standards have been recognized at various Industry Awards. A major benefit with our client is " long term employment". Some staff have been with the Company for over 20 years. Our client has been around for over eighty years. They have a fantastic opportunity for an apprentice to join the tea to carry out market research with the medical sector.

As an apprentice you will be offered ongoing training with the potential to further develop your skills. You will complete a work based Customer Service qualification, which will last 12-15 months. Depending on previous qualifications you will also complete Functional Skills in Maths, English and ICT in addition to a Technical Certificate.

Duties & Responsibilities:

·Dealing with medical practitioners on the telephone

·Dealing with customer and Client enquiries

·Order processing and data entry

·Responding to emails

·Interacting with Directors

·Using MS Office applications

·Undertaking other clerical duties as appropriate to the role

Skills Required:

·Good Telephone manner

·Being of low maintenance and after training ....... highly productive

·A good grasp of the English Language

·Being a team member is important; as we work in teams

·A fair grasp ofcomputers and basic understanding of word / excel / is essential

·High attention to detail

·Strong keyboard skills

·Good timekeeping

·Well presented and willing to learn new skills

·Excellent telephone manner

·Good verbal, written, numeric and customer service skills

·The ability to cope under pressure in a busy environment


·Excellent career progression

·Warm and friendly atmosphere

·Possibility of working towards permanent position

Working Hours - Monday – Friday,8.45am – 5.30pm, 40 hpw

Salary - Apprenticeship salary of £3.70 per hour

Interested candidates should apply online using the button below and including their CV in word format. Alternatively please send a hard copy of your CV by post to:

Create Skills Ltd

Unit 8 Enterprise Court

Farfield Park



S63 5DB

Please note all applicants should be aged between 16 and 18 for funding purposes, but all applicants may apply.

We celebrate diversity and welcome applications from everyone regardless of age, gender, ethnicity, sexuality, faith or disability.

We are committed to safeguarding and promoting the welfare of children and young people. Our commitment is underpinned by robust processes and procedures that seek to maximise opportunity, minimise risk and continuously promote a culture that embraces the ethos of safeguarding amongst our workforce.

This job was originally posted as

Similar jobs

Similar jobs