Customer Service & Operations Administrator
LockDown Medical Limited is a British, privately owned small business with over 13 years of clinical heritage. Based in Redditch our small team is entering a new and exciting phase of development focussed on the expansion of both our markets and product portfolio. The role of Customer Service & Operations Administrator is a permanent, part-time role based in our offices in Redditch. Working a 30 hour week, Monday to Friday from 9.30am to 4pm with 1/2 hour unpaid lunch this role provides support to our customers within orthopaedic healthcare and wider administrative support to the operational activities of the business.
Reporting to our Customer Service & Operation Supervisor, the successful candidate will be confident and comfortable talking to customers and processing orders. Working in a highly regulated industry you will need to gain knowledge of compliant processes and procedures and attention to detail is critical.
You will be responsible for the despatch of medical products and equipment ensuring the orders are correct and delivery details clear. Loan equipment is returned to the business and requires checking and booking back onto our system.
As a member of a small team you will need to enjoy rolling your sleeves up and really getting stuck into office life. We are driven by a desire to provide faultless customer service and understand the positive impact our products have on both clinicians and patients.