Scheduling Manager

Recruiter
Anonymous
Location
Redditch
Salary
35000.00 - 40000.00 GBP Annual + GBP35000 - GBP40000/annum GBP35k - 40k per year
Posted
31 Jul 2018
Closes
28 Aug 2018
Sector
Property
Job Type
Manager
Contract Type
Permanent
A large maintenance provider are recruiting for a Scheduling Manager to work on one of their largest and prestigious contracts.

Scheduling Manager

Redditch

GBP35,000 - GBP40,000

The Role will involve:

Supervising the team and providing management support to ensure the delivery of KPIs and SLA's eg; Time to Respond SLAs, task based life cycle management
Effectively managing resources to maximise service levels
Leading the scheduling activities to ensure the effective receipt, processing and dispatch of re-active and planned maintenance to the appropriate engineers/contractors
Driving a culture of continuous improvement by identifying & implementing enhancements to current ways of working
Preparing for events which impact our customers and/or our operations

Requirements

Solid managerial experience in a customer service desk based environment
Experience of delivering in a fast paced, target driven environment
Excellent communication skills
Superb time management skills evidenced by appropriate prioritisation & effective delegation, as well as ability to meet tight deadlines / work under pressure
Process management skills
Problem solving/analytical capabilities
Well-developed relationship management skills
Strong IT skills with advanced knowledge of MS Office
We are a 24/7, 365 days a year environment so there is a requirement to be flexible with working hours

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer