Service Customer Advisor
This job is based on the Reception desk of our busy Service department where we service and repair customers cars and light vans.
The Advisor is required :
- To professionally receive customers and enquiries from incoming telephone calls, emails and walking-in.
- To gather all required customer and vehicle information from customers, and make suitable service & maintenance recommendations. Giving work quotations as required
- To create job cards and book work in to workshop, and to progress jobs through the day, keeping in close communication with the customer, ensuring smooth process, and high standards of customer service.
- Then to invoice the jobs and complete all associated paperwork.
This is an active full time role, working Monday to Friday. Ideally we are looking for previous experience in position or in a similar environment. Some technical understanding of motor vehicles will also be an advantage. Applicants must be able to show they have excellent organisational and administration skills, and be a team player of a cheerful and friendly disposition in order to meet our high customer satisfaction standards.
We are a Peugeot franchised New and Used Car dealership, are family run and have been established in the Black Country for over 45 years. Based in Bilston, Wolverhampton, near to Jct 10 of the M6, we have modern and comfortable working facilities and offer a good earnings package.