Divisional Business Team Coordinator

Berry Recruitment
Dickens Heath
£13 per hour
14 Jul 2018
20 Jul 2018
Contract Type
Full Time
Job title:Divisional Business Team Coordinator
Department:Caring Services
Reports to:Divisional Service Development and Contracts Lead
Accountable ToDivisional Business & Service Development Manager

Job Purpose/Summary

The role of the Divisional Business Team Coordinator is to work with the Divisional Service Development and Contracts lead and Divisional Business and Service Development Manager to deliver the full divisional portfolio of work, which includes Business and Service Development, Service Improvement, Service Implementation and Contract Management.
The post holder will contribute to the successful implementation of services to a high standard. As part of the Business and Service development lifecycle, the post holder will contribute to the end to end contract management and monitoring processes for the Eastern and Central Regions. The post holder will provide information to support fundamental clinical and organisational change, including new projects and supporting ongoing management of business as usual and existing projects.
The post holder will support the divisional team in negotiations with customers by providing up to date information relating to levels of care and in providing customers with accurate contractually agreed performance reports. The post holder will use established tools to provide detailed quality, outcome and financial performance reports, to the divisional team to support service commissioning and improvement.

Accountabilities (Duties & Responsibilities)

*Business Development Support opportunities for new service development by actively gathering and sharing market intelligence
*Support positive commissioning relationships by applying good management principles, processes and systems.

Opportunity Management
*Support managers in the development of strategies to care for more patient by providing reports and information about the 'local' health care and palliative care environment at contract level.
*Working with others across the division and the charity, using the information available to develop quality reports to meet the needs of the clinical, operational teams and the commissioners.

Contribute to improvements in quality of care and service delivery
*Identify and promote networking opportunities and collaborative working between stakeholders.
*Play a supporting role in the management of change within the wider Divisional Team

Service Implementation / Project Management
*Support service delivery by maintaining mechanisms for the monitoring and reporting of service delivery as required.
*Support service improvement by collating information from audit/patient feedback for analysis by the divisional team of the results of the internal, external and patient/carer consultation and audit.
*Support the effective communication with all members of the team.
*Provide project support for the implementation of new projects as necessary

Contract Management
*Actively support the divisional team in successful commissioning discussions by providing up to date and relevant information
*Liaising with commissioners to schedule regular contract review meetings
*Maintain processes and record keeping supporting the contractual process for the nursing service and hospice.
*Work with operational staff and other Departments in the Charity to provide timely reporting and contract compliance
*Maintain processes and procedures, in conjunction with regional clinical colleagues that support effective service management and delivery of contract outcomes.
*Provide ad-hoc detailed bespoke patient activity, service delivery, outcomes, quality and cost reporting of MC services for the divisional team to meet the contractual responsibility and to enable effective service reporting.

Other Responsibilities
*Support the development of the Divisional Local Clinical Coordination hub as required.
*Maintain systems and processes to support delivery and reporting on CHC services

At least 2 of the below:
-Understanding multidisciplinary and multi-professional team working
-Understanding of the challenges to care delivery
-NHS Commissioning processes
-Contract management
-Understanding of the commercial and legal working practises for service delivery.

-Experience in retrieving, collating and presenting data
-Experience of internal / external collaborative working and partnership development
-Experience of working within a team
-Experience of maintaining records and document storage and retrieval
-Flexible and adaptable
-Supportive team member
-Sensitivity and understanding of the needs of palliative care patients, their families and carers
-Outcome driven
-Customer focused
-Delivery focused
-Excellent at developing and maintaining relationships
-Committed to continuous improvement
-Team orientated

For more information please call Berry Recruitment and ask for Kavita or call on

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