You are the ideal candidate for this Service Administrator role if you really want make a difference and have the freedom to work autonomously. This newly created role, within the technical engineering team, is more than call handling, you'll take control of customer scheduling, building strong relationships with internal stakeholders and customers within the UK and Nordic teams. You'll be responsible for the Hotline support Monday to Friday from 8:00 am to 4:30 pm and will be a driver for success within the service department. This position is based in Warwick and may require occasional travel.
??Receive and record customer, sales and engineer inquiries from UK and Nordic locations, implementing these enquiries into the ERP system
??Co-ordinating scheduling for UK and Nordic Service Engineers customer site visits; maintenance and installation activities
??Communicate and monitor Field Service Engineer activities at the customer to ensure successful and efficient completion of tasks
??Monitor all open customer incidents within ERP system and request updates from service engineers while communicating with the colleagues in the technical support department to assist in the clarification and coordination of machine breakdowns
??Identify, order and process requests for spare parts for service activities and customer requests, in accordance with company specifications
??With your efficient and effective support strategy, you will be a driver for success for the service departments KPI's while working to pro-actively develop and support trusting relationships with team members and customers equally
Skills/experience required for this Service Administrator UK and Nordic role
??An ability to build rapport and communicate with a diverse workforce
??Strong organisational skills, with the ability to prioritise and re-prioritise tasks and responsibilities for yourself and others
??An interest in technical or a technical background
??Excellent spoken and written English
??Call handling and being a positive first response
??Stock management and parts ordering
??Proficient in MS Office suite, including email management
??SAP experience would be an advantage
Company: who will I be working for Company as Service Administrator UK and Nordic?
You will be joining a small, friendly and supportive team at the Warwick office of this innovative technological company who are a leader in their field. Worldwide, the business employees circa 1,000 people, across 12 locations.
This company are the development and production partner of choice for industry in Europe, America and Asia and continue to strengthen their technological lead.
Emotion: how will I feel working here?
Like you have control of your own role - no micro-management! Equally, you'll be supported by the team knowledge. Internally, they have an informal communication style and know to switch seamlessly when talking with clients and in a more formal setting. They enjoy a great relationship with their customers and each-other enabling further job satisfaction.
Opportunity: what's in it for me?
Salary between GBP25,000 to 27,000 which includes 5% bonus. bonus, great standard hours of Monday to Friday from 8:00 am to 4:30 pm, 25 days holiday, plus Bank Holidays