IT Engineer (3rd Line)

35000.00 - 35000.00 GBP Annual + GBP35000/annum Benefits
10 Jul 2018
07 Aug 2018
Contract Type
IT Support Engineer (3rd Line)
GBPCompetitive DOE
We are a group of companies providing comprehensive and customer-focused
Facility Management solutions. Our approach to Facilities Management is
service-led, focusing on proactive strategies for providing the right
service, at the right time and the right cost, whilst adhering to our
core values.
The Role
Arcus IT support staff work in a dynamic, fast-paced environment
providing core IT services to the business, delivering technical projects
and providing end user support through a variety of channels.
The focus of the Senior IT Support Engineer role is in helping to manage
and improve the IT infrastructure, in the implementation of technical and
process improvements as well as delivery of IT projects. The role also
involves close integration with the rest of the IT team providing
escalation support and helping with delivery of great customer services
and an excellent end user experience.
* Take ownership of issues by carrying out problem analysis and
implementing temporary or permanent fixes with the aim of restoring
normal service as soon as possible, escalating incidents to technical
support teams of service providers and suppliers and following up where
necessary and communicating incident progress updates to the business
and/or affected user(s) till final resolution
* Monitor and respond to incoming IT support requests from users via the
support request ticketing system or from technical escalations within the
IT team
* Configure, administer and troubleshoot problems with mobile phones,
tablets, and other mobile devices (including troubleshoot and resolve of
printing problems)
* Diagnose hardware faults and identify, fit and test appropriate
replacement equipment
* Plan, perform and test upgrades of system software, user software and
device firmware
* Provide support for the Avaya/Mitel VOIP phone systems
* Actively support remote offices, sites and depots with routine and
reactive visits
* Experience at Third Line Support Level within an IT Support remit
* Experience in working with voice over IP Systems
* Background in Network Support (Hardware and Logical)
* Server Support (Instillation, repair and rebuild)
* End user and customer support experience
Other Factors
The post holder must be able to work flexibly, as determined by business
requirements, including weekend working on a rota basis or other
arrangement. The role will involve the post holder to be on an on-call
rota and provide out of hours cover as required. The post holder will
need to hold a full, clean driving licence, and have access to their own
In addition to a competitive salary, Arcus employees also receive various
benefits. Including the following:
* 33 days annual leave, including bank holidays
* Various Learning and Development opportunities
* Life Assurance, Gym discounts and childcare vouchers
* Contributory pension of up to 6%
* Discretionary bonus schemes
* Car allowance
Please note that due to the high volume of applications received, we are
unable to respond to those who do not meet the required criteria for this
Personal information which you supply to us during the recruitment
process will be used for assessing candidate suitability for vacancies
within Arcus. Such data includes candidate qualifications, skills,
experience, employment history, current and / or expected remuneration
and benefits. Information about any disclosed disability will be used to
assess whether Arcus needs to make reasonable adjustments during
interview, selection or employment.
Such information will be shared internally, including with members of the
HR and recruitment team, and managers in the business area being
recruited to.
We will only keep such data for as long as is necessary for the
recruitment process. Should we wish to keep date for longer, e.g. for
talent pooling, we will seek the candidate consent to do so.
Employment decisions are not based solely on automated decision-making