Engineer Coordinator

Recruiter
Ascend Personnel
Location
Burntwood
Salary
£18000/annum
Posted
06 Jul 2018
Closes
07 Aug 2018
Contract Type
Full Time
We are recruiting for a fantastic opportunity for our client who are
leaders in their field. The role will be based at their Head Office in
Burntwood.

The main function of the role will be supporting clients and customers
throughout the UK.

* Forward planning the work of Engineers for specific accounts

* Dealing with breakdown and emergency calls

* Negotiating with Engineers and customers

* Ensuring site documentation is correct

* Efficiently planning Engineers

* Achieving weekly and monthly KPI’s and SLA’s

* Managing live jobs prior to completion

* Confirming visits with clients 24 hours before

* Liaising with supply chain to ensure parts are ordered

* Organising follow up visits

* Dealing with service and breakdown queries

* Producing reports

* Developing customer relationships

Hours are 8.00 – 5.00 Monday to Friday

Previous customer service experience is essential with previous
planning experience. Good geographical knowledge