Customer Service Team Leader
Customer Service Team Leader - 12 Month FTC - Lichfield - £32k pa
Your new company
A prestigious Nationwide business are seeking a Customer Service Team Leader on a 12 months FTC to cover maternity. You MUST be immediately available to be successful.
Your new role
As a Customer Service Team Leader you will directly manage 13 delegates with a key focus on staff development and engagement. You will effectively lead from the front, demonstrating your positive "can-do" attitude putting Customer Experience at the forefront of all duties. You will assist the Customer Service Manager in setting and achieving all KPI's and SLA's and monitor team performance accordingly.
What you'll need to succeed
You will be a dynamic and enthusiastic leader key essential experience in a management role in a busy contact centre/shared services environment. You will embrace core values and strive to make a difference with the initiative and confidence to implement new procedures where appropriate.
What you'll get in return
You will have the opportunity to work in an open plan, professional and dynamic environment with free on-site parking, a generous salary and benefit from flexible working hours (8am earliest start with 5:30pm latest finish.)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.