National Assistant Manager

05 Jul 2018
24 Jul 2018
Contract Type
Full Time
Job Description
Leading our existing team of National Account Administrators, you will provide support to our national service clients, responding directly to major facilities management companies throughout the UK. Building, maintaining and supporting your team to achieve excellence in customer service and customer expectations both internally and externally.
Overviewing and supporting with national account service calls, obtaining job completion information from our regional service offices and providing both internal and regional support as necessary.

The role will include:
• Lead and manage the central service team - National Accounts Administrators & National Accounts Estimators

* Deputising for the Service Operations Manager
• Identify recruitment requirements and manage processes
• Conduct, review and report on annual staff appraisals
• Guide, direct, train and monitor staff where needed in customer relations, SAP, other departmental or inter departmental matters
• To be the escalation point for all central customers, enquiries, queries, priorities & complaints
• To have a general overview of all customers demands, climate and workload
• Ability to see the wider objectives and issues with a company focus to help cultivate positive moral and a team culture
• Ability to delegate where appropriate

Liaison with:
• Internal and External Staff
• Customers

Reporting to:
Service Operations Manager

Qualifications and Requirements:
• Evidence of proven experience in team leadership/management
• Experience in recruitment, conducting staff appraisals and other HR related topics
• Good communication and teamwork skills are essential
• Motivated individual who is pro-active and has the ability to problem solve
• Excellent administrative and organisational skills
• Flexibility in working hours to ensure customer satisfaction and completion of tasks

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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