Call-Centre Agent

16500.00 - 16500.00 GBP Annual + GBP16500/annum
06 Jul 2018
03 Aug 2018
Contract Type
Call Centre Agent
Arcus is a growing group of facilities management companies working in
delivering proactive FM services by sticking to our core values - Do it
The Role
We currently have a number of full time opportunities to join our
operation's team as an FM Call Centre Agent based at our office in
Redditch. Clear communication and excellent customer service skills are
key to being a successful Service Desk Operative. The main purpose is to
schedule work orders to an engineer, against the service level agreement
determined by the client. You will be required to work on an early and
late day shift basis between the hours of 7am and 7pm on a 7 day a week
rolling rota. Please note this positions will also involve working on
Bank Holidays.
For this role you would ideally have a proven background in working on a
helpdesk along with providing professional customer service. You must
have excellent communication skills and strong attention to detail. In
addition you will have working knowledge of the Microsoft Office suite
(Word, Excel, PowerPoint).
In addition to a competitive salary, Arcus employees also receive:
* 25 days holiday plus Bank Holidays (on a pro rata basis)
* Contributory pension scheme with matched contributions of up to 6%
* Discretionary bonus scheme of up to 4%
* Life Assurance
* Learning & Development opportunities
* Childcare vouchers
Please note, due to the high volume of applications, we will only be
contacting suitable candidates who meet the requirements of the role.
Personal information which you supply to us during the recruitment
process will be used for assessing candidate suitability for vacancies
within Arcus. Such data includes candidate qualifications, skills,
experience, employment history, current and / or expected remuneration
and benefits. Information about any disclosed disability will be used to
assess whether Arcus needs to make reasonable adjustments during
interview, selection or employment.
Such information will be shared internally, including with members of the
HR and recruitment team, and managers in the business area being
recruited to.
We will only keep such data for as long as is necessary for the
recruitment process. Should we wish to keep date for longer, e.g. for
talent pooling, we will seek the candidate consent to do so.
Employment decisions are not based solely on automated decision-making