FM Direct Agent

Recruiter
Arcus
Location
Redditch
Salary
GBPCompetitive
Posted
06 Jul 2018
Closes
18 Jul 2018
Contract Type
Permanent

General Purpose of Role:

A key administration support position involving the receipt, processing and dispatch of reactive and planned maintenance tasks to the appropriate engineers/support service with the goal of providing a safe, clean and high-qualityenvironment for Sainsbury's customers, and employees

ACCOUNTABILITIES

???Responsible for the effective receipt, processing and dispatch of reactive and planned maintenance tasks to the appropriate engineers/support service

???Contributes to the development and implementation of robust FM Direct team processes to ensure that a high-qualityservice is provided to both internal and external customers. Produces service request/problem incident reports and initiates follow-up to ensure timely disposition and close-out of actions

???Responsible for tracking action items and referrals through to resolution

???Assists the FM Direct management team in the identification of areas for improvement within the function

???Assists with the preparationof performance reports as needed

KNOWLEDGE AND SKILLS

???Knowledge of customer support operations to include a good knowledge of CAFM software and customer service

???Understanding of FM and support services contracting and performance measurement and monitoring

???Understanding and experience of the retail industry desirable???Excellent verbal communication skills and good telephone manner

???IT literate with experience of MS Office applications i.e. Word, Excel and Outlook

???Excellent administration and time management skills???Ability to work under pressure and meet tight deadlines

???Experience within a Facilities Management environment / professional customer services environment

VALUES & BEHAVIOURS

DoitSIMPLY:

???Improve every day -provide sustainable, workable and lasting solutions to challenges

???Strive for efficiency -work in an uncomplicated manner, using language and terminology that can be understood by all

DoitWELL:

???Act safely and responsibly -safety first and at the forefront of everything you do

???Excel at customer service -find solutions that meet, where possible exceed expectations

DoitWITH PASSION:

???Perform with pride and purpose -act as a positive role model to others

???Value each other -be open and transparent and respect the views of others

OTHER FACTORS
???The post holder must be able to work flexibly, as determined by business requirements this may involve travelling to other Arcus offices or client's premises
???This position will involve working weekends on a rota basis
???Your weekly shift pattern will be determined by the needs of the business and consequently start times may vary