Inbound Customer Service

Recruiter
Anonymous
Location
Droitwich
Salary
7.85 - 7.85 GBP Hourly + GBP7.85/hour
Posted
05 Jul 2018
Closes
02 Aug 2018
Contract Type
Temporary
Summary of Role:

Provide excellent service to our clients, dealing with enquiries quickly and efficiently to maximise conversions into bookings throughout the Customer Service Team.

Key Accountability's / Activities:

• Handle inbound and outbound calls with clients
• Deal with all enquiries within agreed service level agreements (SLA's), consistently prioritising throughout the day.
• Work with the Customer Service Team to meet required levels of bookings and commissions.
• Provide the management team with feedback on what's going well and not well
• Follow the customer complaints process, ensuring Team Leaders are advised.

Ideally you will have contact centre experience or have worked within an environment with busy telephones.

Hours of work are 5 days per week including one day over the weekend every 2 weeks. It is a 40 hour shift - but you need to be flexible with hours as the customer services team is open between 8am and 7pm Monday to Friday and 10am - 4pm Saturday and Sunday.

This is a temporary ongoing role through their busy season

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone