Telephone Advisor - Leamington Spa, Warwickshire

Additional Resources Ltd
Leamington Spa
£15,000 per annum
30 Jun 2018
30 Jul 2018
Contract Type
Full Time
Telephone Advisor - Leamington Spa, Warwickshire

£15k + Monthly Commission OTE £19.8k

The Company

Our client is a multi-disciplinary law firm based in Leamington Spa and they are seeking a Telephone Collections Advisor to provide support to their debt recovery team recovering debts on behalf of banks, financial and insurance institutions, corporates, retailers, SMEs and individual traders.

The company offers an excellent working environment and benefits including;

22 days annual leave + bank holidays increasing to 25 with length of service

Pension scheme

Training and Development

Healthcare scheme

Free on-site car parking

On-site cafe,

Frequent active social committee

Childcare vouchers

The Role

Make inbound and outbound telephone calls and liaise with customers and third parties to maximize recoveries on overdue balances.

Assess customer affordability in-line with TCF/FCA guidelines to negotiate repayment plans

Achieving set targets in volume collections and productivity KPIs

Submit customer queries to clients, taking ownership and ensuring they are followed through from start to resolution

Adhere to DPA and company data security procedures to ensure the full protection of all customer, company and client data


Experience dealing with telephone enquiries

Confident communicator

Excellent organisation and time management skills

Strong attention to detail and accuracy through all work

Computer literate and have excellent IT skills

You will be expected to work on a rota basis, working shifts to provide cover between 9am to 6pm; Monday to Friday. Applicants will be required to complete a credit and DBS check at interview stage.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003