Customer Support Advisor
Vacancy: Customer Support Advisor
Type: Administration Role
Part Time Job share : Tue, Wed, Thu
Hours: 8.30 - 4.30pm (30mins lunch)
Holiday: 20 days + bank holidays
Here at Ingold Recruitment weare seeking a Customer Support Advisor to join a very busy and sucessful Tamworth based client. As a Customer Support Advisor your main focus will be to project a professional approach to internal and external customers through administration and customer support. Deliver exceptional service at all times. Ensure all account administration is completed accurately and in a timely fashion.
- Deal with all customer issues/queries and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required
- Account database maintenance, ensuring all information is accurate and appropriate internal parties are notified upon completion.
- Maintain effective communications and good working relationships with all internal and external teams, particularly Operations, National Accounts, Sales, Stock Control and Credit Control to ensure maximum customer service levels are achieved.
- To process both manual and electronic orders accurately, ensuring any errors (Eprice/Eprod/Ecust) are amended in a timely fashion to ensure delivery schedules are not adversely affected.
- To perform all necessary maintenance tasks associated with BCS website functions and notify relevant parties where further action is required.
- Liaise with National Accounts team to ensure Roll Out orders of new products are processed efficiently, meeting customer expectations and achieving set KPI.
- Communicate effectively with the National Account Call Centres in relation to order processing, product and stock enquiries.
- To provide a comprehensive sample provision service to both internal and external customers, ensuring all parties are advised in relation to delivery timescales.
- Assist BCS network of Branches with any queries in relation to National and multi-site accounts.
Any other adhoc duties associated with the National Help Desk function.