Outbound TeleSales Account Manager

Recruiter
PHS Group Limited
Location
Tamworth
Salary
Competitive
Posted
19 Jun 2018
Closes
30 Jun 2018
Sector
Sales
Job Type
Manager
Contract Type
Permanent

ROLE OVERVIEW

To protect and grow revenue from existing telesales customers in the Hygiene sector through effective account management. To deliver against a set of agreed objectives in line with the Hygiene Sales strategy.

KEY ACCOUNTABILITIES

Revenue Generation& Account Management

  • Work with the Telesales Team Leader to develop a strategic account plan to protect and grow business from a portfolio of existing customers
  • Develop and close sales deals over the phone
  • Accurately forecast and deliver against revenue targets
  • Focus on the effectiveness, efficiency and quality of sales activity not just the quantity
  • Work closely with Customer Relations, Customer Service and Operations Centres to ensure customers receive a best in class service and ensure cancellations are kept to a minimum
  • Pass prospects / leads of the appropriate level to the relevant Field Sales Consultant
  • Use the CRM system to effectively record, manage and develop opportunities

Continuous Improvement

  • Always looking to improve the Sales Process and the way things are done
  • Focus on the root cause of problems and help identify ways to solve them

Sales / Customer Culture

  • Champion the Sales strategy ensuring the customer is at the heart of what we do
  • Help to promote a culture of excellence in respect of customer service, quality and improvement
  • Use targeted Marketing campaigns to unlock the growth potential in your named accounts

PERSON SPECIFICATION

The right person will be an experienced telesales professional who thrives in a fast -paced commercial environment. They will be capable of developing an account strategy to protect and grow revenue from their customer base. They will be outgoing and self-motivated with the ability to bring positive energy and focus to their team and colleagues across the business. Open to change they will bring their ideas and work with the Business Development Manager and the team improve the way things are done.

Skills

  • Excellent Communicator
  • Builds rapport with customers easily
  • A commercially savvy, analytical thinker
  • Spots opportunities and capitalises on them
  • Demonstrable understanding of sales methodologies

Experience

  • Demonstrable experience in protecting and growing named accounts to deliver against revenue targets
  • Proven track record in a tele sales account manager role, ideally in the industry
  • Proven experience of using a CRM system, preferably SFDC

The right person

  • Has high energy and pace
  • Thrives in a demanding sales environment
  • Has high professional and personal standards
  • Can be decisive and resilient
  • Is someone who can challenge, respectfully, constructively and effectively