Customer Service Provider

Recruiter
The Recruitment Link Ltd
Location
Beamhurst
Posted
13 Jun 2018
Closes
11 Aug 2018
Contract Type
Full Time

Our client has a vacancy has for a full-time Customer Service Provider to support their Worldwide Dealer network based in Uttoxeter to cover maternity for approximately 6 months.

This role is in a fast paced and dynamic working environment using the latest systems and data to maximise our customers Uptime. This role represents the customer and their parts support requirements at our global distribution hub.

Responsibilities:

  • Responding to dealer enquiries for parts availability via telephone, email and by CRM system (Tech Web)
  • To resolve and establish acceptable delivery dates on backorders
  • Internally progressing of parts despatch
  • Supporting global warehouse facilities
  • Providing timely information regarding part/order despatches to customer requests
  • Dealing with machine Uptime situations
  • Build sustainable relationships of trust through open and interactive communication
  • Ability to adapt/respond to different types of characters/situations
  • Be able to multi-task, prioritise, and manage time effectively
  • Ability to work to very tight deadlines
  • Ability to work well within a team but progress with own tasks

Skills and Experience:

  • Proven customer support experience
  • Strong written and spoken communication skills
  • Knowledge of SAP (desirable)
  • Familiarity with CRM systems and practices (desirable)

Apply with salary expectation

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