CRM Functional Consultant

12 Jun 2018
19 Jun 2018
Job Type
Contract Type

Primary Role:

End to end project involvement for Dynamics 365 CE/CRM solutions from pre-sales/functional demonstrations, requirements gathering and consolidation, assisting the solution design, hands on customisation and configuration, supporting DevOps with delivery and support, and supporting the Developer and Test teams in working with the out of the box features of Dynamics 365 CE.

Reporting TO: Technical Director

Work Location:

Belbroughton - M5 Junction 4, easily commutable from Birmingham, Redditch, Bromsgrove and others (in a very cool converted water mill) - or - for the right candidate work-from-home can be negotiated (however frequent international travel is to be expected, business class).


  • Pre-sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid-response writing
  • Requirements gathering, writing and evolution through business process identification, analysis and re-engineering
  • Functional analysis including effective business architecture and appreciation of the cyclical approach to solution identification
  • Understanding the capabilities (and limitations) provided by Dynamics 365 CE out of the box, from form design to solution management
  • Understanding the capabilities available using out of the box connectors and integrations in the Microsoft Business Systems platform
  • Implementing business and technical environment change safely and effectively, with the support of the Solution Architects and the Project Office
  • Creating clear and effective documentation across multiple channels
  • Using a hands-on approach to ensuring timescales are met
  • Environment setup and configuration
  • Training end users and admins in the use of Dynamics 365 CE and linked systems (such as Power BI, Power Apps, Flow)

NOTE: as is common with this type of role, regular remote location and occasional out-of-hours working will be required to support customer interests, including international locations.

Essential Skill

  • Dynamics 365 CE customisation and configuration
  • Any experience with MSE or other Dynamics ecosystem technologies
  • Microsoft certifications, eg multiple MCPs or an MCSE
  • Understanding the Microsoft Dynamics product portfolio and its licensing

Desired Skill

  • Agile development methodologies, esp. Scrum
  • Development in C# and JS to extend CRM
  • Office 365 Management, esp. Exchange and SharePoint/365 Groups
  • Office 365 portfolio implementation inc. AzureAD
  • Source control appreciation, esp. GIT


  • 25 days holiday (plus bank holidays)
  • high-spec laptop & other necessary tools
  • high-spec smartphone
  • excellent expense policy
  • free soda, crisps, chocolate and other treats
  • And post probation;
  • active support for professional development including in-house training, course materials, in-work study and exam fees for professional qualifications
  • grown-up work from home policy
  • pension %
  • expense card
  • childcare voucher scheme
  • critical illness x annual salary
  • And after one year of service;
  • mandatory inclusion in share-award scheme