Senior IT Field Engineer
Senior IT Field Engineer An opportunity for an IT. Field Engineer to join a Worcester based IT. provider to small businesses, not-for-profit organisations and PLCs around the country. Key Duties and Responsibilities • Working at a senior technical level with the ability to manage complex customer environments • Advising on the technical design of customer solutions • Working with the Project Management Team to lead on project delivery • Mentoring other engineers and staff • Creation and improvement of company processes • Covering the ICT Service Desk as required • Diagnosing and resolving complex technical issues remotely and on site • Completion of scheduled customer site visits • Completion of detailed and accurate Engineer Service Reports for each site visit and submission in accordance with company procedures. • Setting up and configuring of new laptops, desktops, MAC’s and other client devices including tablets and smart phones. • Installation and device support for hardware such as scanners, printers, projectors, Interactive whiteboards and Interactive TV’s. • Support and on-going maintenance of physical and virtual server environments • Support and on-going maintenance of customer e-mail environments including Exchange and 365 • Managing the automated deployment of software • Active Directory troubleshooting and administration including group policy management, DNS and DHCP • Delivery of on site and remote I.T services, support and projects to D&D customers. • Installation, support and maintenance of network hardware equipment. • Firewall administration and maintenance • Ensuring security and software patches and upgrades are applied to keep systems up to date • Ensuring antivirus installation to all supported devices • Escalation and management of faults with third parties • Installation, management and monitoring of customer backup systems and hardware • Delivery of project tasks within assigned timescales. • Maintenance and production of concise, accurate and up to date technical and transition to service documentation • Ensuring the effective delivery of D&D customer Service Level Agreements • To attend training and meetings as required to support the needs of the business. • To proactively keep own knowledge and skills up to date. • To ensure that all customer and D&D asset items (hardware, software and other recorded assets) are added into CRM and that asset records are maintained and kept up to date as items are added and removed or changed. • Responsibility to maintain the 27001 standard and its constituent records, as well as reporting upon progress and performance to senior management. Technical Skill Requirements • Microsoft Operating Systems including Microsoft Azure • Microsoft Office 365/Deploy/Manage • Microsoft Exchange and Exchange online • Active Directory Installation Configuration and Administration • Hyper-V and VMWare • Symantec Backup Exec, Veeam, Backup Assist & any other backup solutions (Inc. robotic libraries and online pooled storage etc.) • DHCP, DNS, KMS, MDT etc. • Configure and install various network devices and services (e.g. VLAN, routers, switches, firewalls, load balancers, VPN, QoS) • Wireless technologies Installation & Management Beneficial Abilities / knowledge • Apple OS X (inc. Mac Server) • Microsoft SharePoint • iOS Devices (iPads) & iOS Management (Configurator, VPP, DEP) • MDM solutions (Manage Engine, Kaspersky, Meraki, Light speed etc.) • ITIL Foundation • SQL 2008/2012/2014 • Open source OS X Software management such as Munki, Simian, AutoPKG, Deploy Studio • Familiar with Schools Information Management Systems (i.e. SIMs) • Dynamics CRM (used internally) Other Requirements • Full UK driving licence • Enhanced DBS (to be renewed every 3 years) How to apply If you would like to be considered for this opportuntiy, please apply here nad our client will be in direct contact This advert is being managed by Partners of Research Ltd. trading as Hiring People. Your details will be passed onto our client. In some cases, where our client is acting on behalf of another employer, your details will also be passed onto them. We expect our clients to hold your data in a responsible fashion, but ultimately have no control. Partners of Research Ltd and/or our client may contact you confirming receipt of your application. Your data will be located on servers both within and outside the EU.