Customer Service Advisor - Logistics Background Essential - Lichfield
Be conversant and comply with, all relevant requirements of the company Health & Safety Policy/Health & safety Management System.
At all times work in accordance with all relevant Safe Working Practices, Work Instructions and Health & Safety training/briefs.
Comply with all Site and Company Health & Safety Rules.
Promptly report any unsafe acts or conditions observed in the workplace to supervision or management.
Promptly report all accidents and 'near misses' in accordance with Company procedures.
Confirm the book in details for all consignments requested as book in are action by depot, progress as necessary
Complete allocated customers live checks
Job preadvise- when applicable advise network member of requirements and special instruction
Job progress- monitor progress of consignments, especially when special requirements have been requested and feedback to customer as necessary
Ensure calls answered in <2 min
Respond to email and faxed communications in timely manner
Ensure customers' issues are escalated as necessary
All Communications are noted against the consignment number on Sirius
"Own the call" - only pass on specialised requests
Ensure we are professional at all times
ADR / Additional charges- where applicable raise against network member or raise charges to customer
Missing goods- are escalated to Supervisor/ Customer Service Manager or KAM
Returns- all return freight is actioned as requested and the relevant paperwork is raised to accompany freight
Discrepancies - are investigated and necessary action taken
Where requested extra reports / work allocated by management team
This job was originally posted as www.totaljobs.com/job/81700856